We understand the importance of how your personal data is used and disclosed, which is why we ensure that everything complies with applicable data protection and privacy regulations. This Privacy Policy informs you about the ways in which we protect your privacy and what personal data we process about you.
Juicefast doo and its affiliates (“Juicefast”, “we”, “us”, “our”) are committed to protecting and respecting your privacy. This Privacy Policy (together with our Terms of Use and other documents we refer to) applies to juicefast.com (“Website”) and other services and products provided by Juicefast (hereinafter collectively: “Service”), to help you better understand how we collect your personal information or how you provide it, what rights you have, and how we will use, store and disclose your information – whether you are a user of our Service (“registered user”) or just a visitor to our website.
In this Privacy Policy, the term 'personal data' means information relating to an identified or potentially identifiable natural person. 'Sensitive personal data' means personal data that reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, and the processing of data about health, sex life or sexual orientation.
Please note that this Privacy Policy applies to the personal information we process when you use the Service. It does not apply to links to third-party websites and/or services, such as third-party applications with which you may interact while using the Service. We encourage you to carefully read the privacy policies applicable to third-party websites and/or services. We are not responsible for their privacy practices.
By using the Service, you consent to the terms of this Privacy Policy and to the collection, use, and transfer of your personal information for processing within and outside the EU, in accordance with the privacy practices described herein. Where necessary, for sensitive personal information, we will seek your express consent, as described in this Privacy Policy.
Information we collect from you
i) Data you provide through the Service
We collect information necessary for the use of the Service and its proper functioning. We collect the following information from users in connection with their registration or use of the Service (each such user is a “registered user”). This information may constitute personal data in certain circumstances:
- E-mail address First and last name Date of birth Weight Company Address Phone number Delivery method Ordered products Discount information Payment method Billing address Payment information Password
If you contact us or participate in a survey, contest, or promotion, we collect the information you provide us, such as your name, contact information, and message.
If you use Facebook Connect to log in, we collect the information you have made available on your public profile, as well as your email address and friends list.
Health-related data, such as dietary habits, may constitute sensitive personal data. We process this data for the purpose of providing the Service and only to the extent necessary or appropriate to comply with relevant legal or contractual obligations. If the data we collect includes health data or other special categories of data under the General Data Protection Regulation (GDPR), we will ask for your explicit consent to process such data. Explicit consent is also specifically requested when you take actions that result in the processing of such data, for example when using functionalities such as a menstrual calendar. You are not required to provide explicit consent, but if you do not provide it, certain functionalities of the Service may not function properly or may not be available to you at all. You can withdraw your consent at any time through your account settings.
By using the Service and voluntarily providing personal data, including sensitive data, you consent to the processing of such data in accordance with this Privacy Policy. If you provide personal data to the Service, you also agree that your data may be transferred to the servers of authorized third-party partners listed in this Policy, located inside and outside the EU.
If you purchase our products through the Website, you provide us with payment information, including your name, credit or debit card number, card expiration date, CVV code, and billing address. We do not store this information. We store your shipping address so that we can fulfill your order. Please note that third-party payment service providers may retain this information in accordance with their own privacy policies and terms of use.
i) Automatically collected data
The Service may automatically collect the following information about you, which in some circumstances may constitute personal data:
- Usage event data, such as links or buttons you clicked and pages you viewed Purchase transaction data The type of device you are using A unique mobile device ID, such as Apple IDFA IP address used to access the Service Location data, depending on your device settings Device operating system name and version Data from logs that automatically collect URLs of landing and exit pages
We may place a “cookie” on the hard drive of the device you use to access the Service. Cookies are text files stored on your device by your browser that allow us to recognize your browser for purposes such as saving your preferences and displaying relevant content. Most browsers allow you to manage cookies. Please note that disabling cookies may result in limited functionality of the Service. In all cases where we use cookies, we will not collect personal information without your permission.
We use Google Analytics , a web analytics service provided by Google Inc. on our website. Using cookies, Google Analytics collects and stores information such as visit time, pages viewed, time spent on each page, IP address, and device operating system. You can opt out of Google Analytics using the Google Analytics Opt-Out plugin. For more information, visit:
https://policies.google.com/technologies/partner-sites
We also use Facebook Audience Insights , an analytical tool provided by Facebook Inc. Facebook Audience Insights analyzes, tracks and distributes data collected through the Service's Facebook pages for analytical and marketing purposes. More information at:
https://www.facebook.com/business/learn/facebook-audience-insights
Purposes for which we use data
The information you give us
We use the information you provide us for the following purposes:
- Setting up and maintaining your registration in the Service Communication with you Preventing and investigating fraud and abuse Protecting our rights and/or property Operation, maintenance and improvement of our products and services Service Management Enabling available functionalities within the Service Development, improvement and protection of the Service Market research Audit and analysis Services Ensuring technical functionality and security
Automatically collected data
We use automatically collected data for the following purposes:
- Improving customer support Personalization of user experience Conducting promotions, contests, surveys or other functionalities Service Management Enabling available functionalities within the Service Personalization of content and experience in the Service Development, improvement and protection of the Service Market research Audit and analysis of the use of the Service Ensuring technical functionality and security
How we disclose data
We do not sell, rent or otherwise disclose personal information to third parties, except as described at the time of consent or below.
a) Personal data you provide to us
We can discover such information:
- Service providers , such as payment processors, data storage providers and other partners, who enable us to provide the Service
- To public authorities , such as law enforcement agencies or authorized third parties, if legally required or necessary to protect our rights or the rights of third parties
- To our affiliates, partners, future owners or operators of the Service and their advisors in connection with corporate mergers, restructuring, share/asset sales, bankruptcy or other forms of reorganization
b) Automatically collected data
Automatically collected data may be disclosed:
- Service providers , such as analytics and marketing companies
- To public authorities , if required by law or to protect rights and property
- To our affiliates, partners, prospective owners or operators and their advisors as part of corporate transactions
We may also disclose data to third parties in an aggregated form that does not constitute personal data and does not directly identify an individual.
Your data sharing choices
You may choose to share your personal information from the Service with friends, family, or healthcare professionals. You may also instruct us to share your information with third parties. For example, you may authorize us to connect your Juicefast account with a third-party application, post updates to your social media profiles, or share your information with other third parties at your request. Once your information is shared, its further use by third parties is not governed by this Privacy Policy.
You can use the Service (e.g. browse the website) without providing personal information. However, if you do not provide certain information, some functionality of the Service may be limited or unavailable to you.
“Do Not Track” Notice
Your browser may allow websites to send “Do Not Track” signals. Websites are not required to respond to such signals. Currently, our website does not recognize or respond to Do Not Track signals.
Your rights
You have the following rights regarding your personal data:
- The right to know what personal data we process about you: you can contact us at hi@juicefast.com .
- The right to correct, delete or update incomplete, inaccurate, outdated or unnecessary data: you can log in to your account or contact us directly.
- Right to object to direct marketing : you can unsubscribe from any marketing email or SMS message or contact us to unsubscribe.
If you live in the European Economic Area (EEA), you have additional rights under the GDPR, such as the right to object to processing in certain cases or the right to restriction of processing. You also have the right to lodge a complaint with your local data protection supervisory authority.
Data storage and security
We retain your account-related data for as long as your account exists, as well as for as long as necessary to provide the Service and comply with legal obligations (e.g., accounting or tax obligations). We may retain other data, such as data synced across devices, until you choose to delete it through your account settings or until we no longer need it for the purposes stated.
We implement reasonable technical, administrative and physical safeguards to prevent unauthorized access, misuse or loss of personal information. However, no method of transmission or storage is 100% secure and we cannot absolutely guarantee the security of your data.
International data transfer
Portions of the Service may be hosted on servers outside your country, including outside the EU. By registering and using the Service, you consent to the transfer of your personal information across borders to countries that may not provide the same level of data protection as your home country.
If you are located in the EEA, you have rights under the GDPR. To exercise these rights, you can contact us at hi@juicefast.com .
Juicefast is committed to resolving complaints regarding your personal information. If we are unable to resolve your complaint directly, you may contact JAMS at:
https://www.jamsadr.com/eu-us-privacy-shield
Juicefast also commits to cooperating with EU Data Protection Authorities (DPAs) regarding unresolved HR-related complaints. If necessary, you can contact the DPA responsible for your country. These services are provided free of charge. Under certain conditions, you can also request binding arbitration .
Children's privacy
The Service is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under the age of 13. If a parent or guardian believes that a child has provided us with personal information, they may contact us at hi@juicefast.com to have that information removed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or due to legal requirements. Any changes will be posted on the Service and indicated at the top of this page. In the event of significant changes, we will also notify you by email or other appropriate channels.
Questions or complaints?
If you have questions or concerns regarding this Privacy Policy or the way we process data, you can contact us at:
or by mail to the address:
Juicefast, Ulica Ante Topića Mimare 30, 10000 Zagreb, Croatia (for EU residents).
Security of credit/debit card payments
Your payment information is protected by SSL encryption .
Online payment sites use Secure Socket Layer (SSL) with 128-bit encryption. Data is encrypted to prevent unauthorized access during transmission.
Data exchange between payment service providers and financial institutions takes place via a Virtual Private Network (VPN) . The payment service provider has PCI DSS Level 1 certification – the highest security standard in the card payment industry and uses 3-D Secure protocols that require additional identity verification for greater protection.
Card numbers are never stored with the merchant.